Terms & Policies

About Creative Workshop

Creative Workshop is a full-service creative agency specializing in event merchandising, branding, interactive installations, and on-demand print solutions. We design and produce custom event apparel, signage, promotional materials, and experiential activations that bring brands to life.

Products & Services Description

We offer a wide range of products and services, including:

    • Event Merchandise – Custom t-shirts, tote bags, and promotional items printed on-demand.

    • Branding & Environmental Design – Interactive installations, backdrops, and booth displays that create memorable experiences.

    • Website Development – High-performing websites to enhance user engagement and online presence.

    • On-Site Print Shops – Live merchandise printing to deliver personalized items directly at events.

For physical merchandise, detailed descriptions, including material, colors, and sizing information, are provided on each product page.


Purchase Currency

All prices listed on our website are in USD (United States Dollar) unless otherwise noted.


Customer Service Contact Information

We are committed to providing exceptional customer service. If you have any questions or concerns, you can reach us through the following channels:

  • Email: info@creativeworshop.com
  • Phone: (352) 376-7204
  • Address: 2055 Brian Way, Decatur GA 30033
 

Fulfillment Policies

Refund Policy

We accept refund requests under the following conditions:

    • Refunds are available for defective or damaged products within 14 days of receipt.

    • Custom or personalized items are non-refundable unless defective.

Shipping & Delivery Policy

    • We ship within the United States and internationally.

    • Orders typically ship within 5-7 business days after design approval.

    • Shipping rates vary based on location and order size.

Return Policy

    • Returns are accepted for unused, non-custom items within 14 days of delivery.

    • Return shipping is the responsibility of the customer.

Cancellation Policy

    • Cancellations for event services and merchandise orders must be made within 24 hours of order placement to receive a full refund.

    • Subscription services can be canceled at any time, but refunds will not be issued for partial billing periods.


Legal & Export Restrictions

We comply with all applicable U.S. export control laws and regulations. Creative Workshop does not sell or ship products to countries or regions subject to U.S. sanctions.


Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. We comply with applicable data protection laws, including GDPR and CCPA, ensuring that your information is kept secure.

    • Data Collection: We collect customer data to process orders and improve services.

    • Data Usage: Personal information is used only for order fulfillment and communication.

    • Third-Party Sharing: We do not share personal information with third parties without consent.


Business Address

Creative Workshop Studio, LLC
2055 Brian Way
Decatur, GA 30033


Promotion Terms

Any promotions, discounts, or trials will be clearly outlined with detailed terms. Customers will be informed of all conditions before agreeing to participate.


Security & PCI Compliance

We prioritize the security of our customers’ payment information. Our website uses HTTPS encryption and follows PCI-DSS (Payment Card Industry Data Security Standard) compliance to ensure that all transactions are secure and protected from unauthorized access.


Accepted Payment Methods

We accept all major credit cards, including:

    • Visa

    • Mastercard

    • American Express

    • Discover

Logos of accepted credit cards are displayed at checkout for a seamless purchasing experience.


Compliance with Card Network Policies

We adhere to the guidelines set forth by all major card networks, including:

    • Discover Network policies (available upon request).